F.A.Q
Where do I find pricing and options?
How do I upload my own artwork for printing?
Do you offer graphic design services?
How do I explain how my design should look?
Can I cancel or change my order?
What methods of payment do you accept?
How do I re-order a previous purchase?
What should I know about color printing and proofs?
Which browsers do you support?
What resolution does my artwork need to be?
What type of file can I upload for printing?
What printing process do you use?
What paper stock do you use?
Do you offer drop shipping?
Can I request a custom quote?
Why is each order shipped separately?
Do you offer rush production service?
What is your turnaround time?
What is your return policy?
Do you offer will call or pickup?
Do you offer a discount to non-profits
Where can I find pricing and options?
Select any of our available products from the top menu or browse by category on the left menu. Then use our Instant Price system or click the price in the Instant Price Chart below the product description to see instant pricing and to select available additional options. top
How do I upload my own artwork for printing?
Once you have placed and order and completed check out, you will be asked to upload your artwork for your order. Please ensure all artwork meets our established requirements for file size, image dimension, resolution, and file format before uploading. For best results, please use our templates to create your designs. top
Do you offer graphic design services?
Yes; We offer award winning graphic design services. You can purchase design seperately or add design to any product under additional options on the product quote page. top
How do I explain how my design should look?
If you ordered graphic design services, you'll be asked to complete our easy design brief to provide all necessary text, images, logos and ideas about your design immediately after check out. Our design team will contact you to go over the details if necessary. top
Can I cancel or change my order?
In order to keep our costs to a minimum and our turnaround times fast, we can not cancel or change any order once you have approved your order for production or your designs have been started. top
What methods of payment do you accept?
TheFlyerGuys.com accepts the following payment methods via our secure site: Visa, MasterCard, American Express, Discover Card and Paypal. top
How do I re-order a previous purchase?
To re-order a document without any changes or edits, log in to your account. Next, select "View Orders,” locate the print job that you want to re-order and click "Re-order”. Finally, complete the checkout process. top
Do I get to approve my artwork?
Absolutely, when you upload your own artwork, our system will check your files to ensure that they are 300dpi in CMYK color format and are saved as jpeg files. For best results, please use our templates to create your designs.
If we are creating the artwork for you, you will receive an email letting you know when your proofs are ready for review. You must review and approve your proofs in order to send to print or receive the final files if you're not printing with us. top
Which browsers do you support?
We recommend the latest versions of Firefox, Chrome or Safari web browsers. We do not recommend Internet Explorer for any type of web browsing. top
What resolution does my artwork need to be?
For best results, save artwork to 300 DPI (dots per inch) at final print dimensions (full bleed size when uploading an product design). For best results, please use our templates to create your designs. top
What type of file can I upload for printing?
We accept high resolution jpeg images at a resolution of 300dpi. For best results, please use our templates to create your designs. top
What printing process do you use?
All of our products are printed using a four-color (CMYK) process. We use state-of-the-art, ink-based presses, resulting in unlimited color combinations and optimum print quality. top
What paper stock do you use?
TheFlyerGuys.com recognizes the importance of quality to your business image. We use only premium quality paper and card stock. Please check each product page for specific product/paper type combinations. top
Do you offer drop shipping?
Yes, we offer drop shipping. The package will be labeled from you if you select this option. No branded materials will be included in your order. top
Can I request a quote?
Each product-specific page has dynamic fields that allow you to select and change options and quantities and instantly receive a quote and production estimate. If you have a specific request, please request a custom quote and we will do our best to accomodate your needs. top
Why is each order shipped separately?
We ship orders seperately to ensure that orders are received on time. In the event that there is an error with one or more products, your other items will ship on schedule and will not be affected by the product in question. This has proven to be a great benefit to our customers as most issues result during artwork preparation and uploading.
Do you offer rush production service?
Yes; TheFlyerGuys.com does offer Next Business Day rush production services. You can select this option at the time of order. Your time-sensitive order is flagged immediately upon submission and is handled accordingly. Please check each product page for specific turn around time options. top
What is your turnaround time?
Turnaround times vary from product to product and are listed on each product page. Rush 1-2 day production is available for many printing quanities and design services. Our printing presses run during normal business hours Monday - Friday excluding weekends and holidays. Our cut-off times are 8:00 am for 1-2 business day turnaround and 9:00 am for all other turnaround times. Turnaround times DO NOT include shipping times. Weekend days and holidays do not count towards turnaround time. Here are examples of how our turnaround times work:
1-2 business days
Files uploaded Monday before 8:00 am PST for Pink Zone or 8:00 a.m. EST for Blue Zone will be printed on Monday and shipped on the Tuesday or Wednesday.
Files uploaded Monday after 8:00 am PST for Pink Zone or 8:00 a.m. EST for Blue Zone will be printed on Tuesday and shipped on Wednesday or Thursday.
2-3 business days, 5 business days, 7 business days, etc.
Files uploaded Monday before 9:00 am PST for Pink Zone or 9:00 a.m. EST for Blue Zone will be shipped on Wednesday or Thursday.
Files uploaded Monday after 9:00 am PST for Pink Zone or 9:00 a.m. EST for Blue Zone will be shipped on Thursday or Friday. top
What is your return policy?
TheFlyerGuys.com is committed to customer satisfaction. We will reprint any product that fails to meet your quality expectations once the original order is returned. However, we cannot take responsibility for type, image, or design errors caused by customers in the document creation process. TheFlyerGuys.com does not review documents for content, spelling or grammar errors supplied by the customer. TheFlyerGuys.com guarantees that you will be satisfied with our production quality. If you are not satisfied with any product, please contact Customer Care as soon as you recieve your order. Please see our Terms of Use. top
Do you offer will call or pickup?
All products are shipped via UPS ground services and will arrive to you within 2-3 business days to any where in the continental U.S.
Do you offer discounts to non-profit organizations?
Yes, non-profits may qualify for a 5% discount on printing and tax exemption if we have your exemption form on file.